Bon, Jan. Van <br/><br/>
The guide to IT service management V.1 
Jan Bon 
 - London   Addison-Wesley  2002 
<br/><br/><label>ISBN: </label>9780201737929 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information Technology-Management
<br/><br/><label>LC Class. No.: </label>HD 9696.67 .A2G85