00396nam a2200121Ia 450000500170000000800410001702000220005805000150008010000200009524500950011526000450021065000190025520251229175305.0251229s9999    xx            000 0 und d  a978-0-87154-544-2  aHV 41 .L57  aLipsky, Michael 0aStreet -level bureaucracyb dilemmas of the individual in public services cMichael Lipsky  aNew Yorkb Russell Sage Foundationc2010  aSocial Workers