Lipsky, Michael <br/><br/>
Street -level bureaucracy:  dilemmas of the individual in public services  

 - New York:  Russell Sage Foundation,  2010 
 - xxiii,275p 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>978-0-87154-544-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Social Workers
<br/><br/><label>LC Class. No.: </label>FEDCOS HV 41  /  .L57