TY  - BOOK
AU  - Thompson. H.
TI  - Customer centered-enterprise BK
SN  - PSEUDO: 9780070-00-0000 9780070-00-0000
AV  - HF 5415.5 .T46 
PY  - 2000///
CY  - New York
PB  -  McGraw-Hill
KW  - Customer Care Services
ER  -