00395nam a2200133Ia 450000500170000000800410001702000220005805000240008010000160010424500850012025000110020526000270021665000180024320251229175206.0251229s9999    xx            000 0 und d  a978-0-7494-3792-3  aHF 5415.5.C66 2002   aCook, Sarah 0aCustomer care excellenceb How to create an effective customer focuscSarah Cook  a4th ED  aLondon Kogan-page 2002  aCustomer Care