Cook, Sarah <br/><br/>
Customer care excellence   How to create an effective customer focus 
Sarah Cook 
 - 4th ED 
 - London Kogan-page 2002 
<br/><br/><label>ISBN: </label>978-0-7494-3792-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Care
<br/><br/><label>LC Class. No.: </label>HF 5415.5.C66 2002