Roberts-Phelps,Graham <br/><br/>
Customer relationship management  how to turn a good business to a great one 
Graham Roberts-Phelps 
 - New Delhi  Viva Books Private  2003 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations
<br/><br/><label>LC Class. No.: </label>HF 5415.5 .R63 C.1