ed. by  Kandampully, Jay...(et al) <br/><br/>
Service quality management in hospitality, tourism,and leisure 

 - New York:  Routledge,  2001 
 - Xvii,339p 
<br/><br/> Incudes index 
<br/><br/><label>ISBN: </label>9780789011411 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry-management<br/>Tourism-management
<br/><br/><label>LC Class. No.: </label>TX 911.3  / .M27S47 C.1